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Welcome to Made Lashes. These Terms & Conditions (“Terms”) apply to your use of the Made Lashes website and your purchase or use of products from Made Lashes (“Made Lashes”, “we”, “us”, or “our”).
By accessing or using our website, placing an order, purchasing a product, participating in a promotion, or otherwise interacting with Made Lashes, you agree to these Terms and any other policies, terms, conditions, or rules that apply to your purchase or use of our website and products.
These Terms should be read together with our Privacy Policy, Returns & Warranty Policy, Shipping Policy, promotional terms, and any other policies published by Made Lashes.
By using our website or purchasing from Made Lashes, you agree to comply with the policies and rules applicable to your use or purchase.
This includes, where applicable:
Privacy Policy
Returns & Warranty Policy
Shipping Policy
Promotional terms and conditions
Product-specific terms
Any other policies or rules published by Made Lashes
It is your responsibility to review the applicable policies before placing an order.
Made Lashes may update, amend, replace, or change these Terms and other policies from time to time.
The most current version will be published on our website and will apply from the date it is posted unless otherwise stated.
Policies and terms applying to an existing purchase will generally be those in effect when the order was placed.
You agree to use the Made Lashes website responsibly.
You must not:
Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to our website, systems, or accounts
Interfere with or disrupt the operation or security of the website
Upload malicious software, viruses, or harmful material
Copy, reproduce, modify, or misuse our website content without permission
Use our website or products in a way that could damage Made Lashes or another person
Attempt to obtain products, discounts, refunds, replacements, or other benefits through fraudulent or misleading activity
Made Lashes reserves the right to restrict, suspend, or terminate access to the website where misuse, fraud, security concerns, or a breach of these Terms is suspected.
We aim to ensure product descriptions, photographs, colours, measurements, features, and other information displayed on our website are accurate.
Minor differences may occur due to:
Screen and device settings
Lighting and photography
Manufacturing variations
Product batches
Packaging updates
Colour reproduction
Images shown on the website are provided for illustrative and promotional purposes unless otherwise stated.
Made Lashes may update product information, descriptions, packaging, specifications, or presentation when necessary.
Made Lashes products should be used only as intended and in accordance with any instructions provided with the product.
You are responsible for using products carefully and appropriately.
Discontinue use if you experience discomfort, irritation, or an unexpected reaction.
Made Lashes is not responsible for issues caused by misuse, incorrect application, improper handling, alterations to the product, or use outside the intended purpose.
Submitting an order through our website constitutes an offer to purchase the selected products.
An order is not necessarily accepted simply because you receive an order confirmation or payment acknowledgement.
Made Lashes reserves the right to accept, decline, cancel, or limit an order where reasonably necessary, including where:
A product is unavailable
There is an obvious pricing or product description error
Payment cannot be successfully processed
Fraudulent or unauthorised activity is suspected
An order appears to breach these Terms
If we cancel an order after payment has been received, any applicable refund will be processed through the relevant payment method.
All prices displayed on our website are in Australian dollars unless otherwise stated.
Made Lashes may change prices, product pricing, discounts, or promotions at any time.
Price changes will not affect an order that has already been accepted, except where an obvious pricing or system error has occurred.
Payment must be successfully completed before an order is processed unless otherwise stated.
We may use third-party payment providers to process transactions.
You agree that the payment information you provide must be accurate and that you are authorised to use the selected payment method.
Made Lashes may decline or cancel an order where payment cannot be verified or fraudulent or unauthorised activity is suspected.
Promotions, discount codes, bundles, sales, giveaways, and other offers may be subject to additional terms.
Promotional terms may specify:
Start and end dates
Eligible products
Minimum purchase requirements
Maximum quantities
Discount limitations
Whether offers can be combined
Whether a discount can be applied to previous purchases
Promotional offers are subject to availability and may be changed or withdrawn.
Made Lashes may refuse the use of a promotion where the applicable promotional requirements have not been met or where fraudulent or abusive activity is suspected.
Shipping is governed by our separate Shipping Policy.
You are responsible for providing accurate and complete delivery information when placing an order.
Made Lashes is not responsible for delays or delivery issues caused by incorrect information supplied by the customer, events outside our reasonable control, or circumstances arising after the order has been handed to the relevant delivery provider.
Returns, damaged products, incorrect items, missing items, and warranty claims are governed by our separate Returns & Warranty Policy.
Customers must follow the applicable claim process and provide photographs, videos, or other evidence reasonably requested by Made Lashes to assess a claim.
Made Lashes may require a product to be returned for inspection where reasonably necessary.
You are responsible for:
Providing accurate order and delivery information
Checking your order details before submitting an order
Following product instructions
Using products as intended
Taking reasonable care of purchased products
Keeping order information and relevant communications
Providing accurate information when making a return, warranty, or other claim
Made Lashes may request additional information where reasonably necessary to verify an order, claim, promotion, or transaction.
Made Lashes takes fraudulent or abusive activity seriously.
We may investigate activity that reasonably appears to involve:
Fraudulent orders
False or misleading claims
Repeated or suspicious warranty claims
Promotion or discount abuse
Unauthorised payment activity
Account misuse
False delivery information
Attempts to obtain products, refunds, replacements, or discounts through dishonest means
Made Lashes may cancel affected orders, restrict access to promotions, refuse future transactions, or take other reasonable action.
All content and intellectual property displayed on the Made Lashes website is owned by or licensed to Made Lashes unless otherwise stated.
This includes, but is not limited to:
Made Lashes’ name, logo and branding
Trademarks and other brand identifiers
Product names, designs and packaging
Product photographs and other photography
Website design, layout, structure and visual elements
Graphics, images and videos
Written content, product descriptions and marketing materials
Original designs, concepts and other intellectual property
Copyright and other intellectual property rights may apply to the content, materials, designs and creative works used by Made Lashes. Trademarks apply to the relevant names, logos and other brand elements to the extent they are registered or otherwise protected by law.
You must not reproduce, copy, modify, adapt, distribute, publish, display, sell, commercially use, or otherwise exploit Made Lashes’ intellectual property without our prior written permission, except where permitted by law.
Unauthorised use of Made Lashes’ branding, website content, images, designs, product materials or other intellectual property is prohibited.
If you voluntarily provide Made Lashes with reviews, photographs, videos, testimonials, feedback, or other content, you remain responsible for the content you submit.
You must have the necessary rights and permissions to provide that content to us.
By submitting content to Made Lashes, you give us permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or website purposes.
We may choose not to publish or may remove submitted content where reasonably necessary.
Our website may contain links to or use services provided by third parties, including payment providers, delivery providers, social media platforms, analytics services, advertising services, and other technology providers.
Third-party services may operate under their own terms and privacy policies.
Made Lashes is not responsible for the content, availability, security, or practices of third-party websites or services.
We aim to keep our website available and operating properly, but we do not guarantee that the website will always be:
Available
Error-free
Secure
Uninterrupted
Free from technical issues
The website may occasionally be unavailable because of maintenance, updates, technical problems, security issues, third-party services, or circumstances outside our reasonable control.
We may correct or update information on our website where an error, omission, outdated information, or technical issue is identified.
This may include errors relating to:
Prices
Product descriptions
Availability
Images
Promotions
Shipping information
Website content
Where an error materially affects an order, we may contact you and take appropriate action.
Made Lashes will not be liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.
Where applicable, Made Lashes' total liability arising from a particular transaction will not exceed the amount paid by you for the relevant product or service giving rise to the claim.
Made Lashes will not be responsible for loss or damage resulting from misuse, incorrect application, failure to follow instructions, unauthorised modification, or use of products outside their intended purpose.
Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited.
You agree to indemnify and hold Made Lashes harmless from claims, losses, liabilities, costs, and expenses arising from:
Your breach of these Terms
Your unlawful or fraudulent use of our website
Your misuse of our products
Your infringement of another person's rights
Content you submit to Made Lashes
Your violation of applicable laws or regulations
Made Lashes will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
Natural disasters
Severe weather
Fire
Power or internet outages
Government action
Transport disruptions
Postal or courier disruptions
Supplier issues
Manufacturing disruptions
Strikes or industrial action
Cybersecurity incidents
Other unforeseen events outside our reasonable control
We will take reasonable steps to minimise disruption where possible.
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information.
By using our website or purchasing from Made Lashes, you acknowledge that you have had the opportunity to review our Privacy Policy.
If you create an account with Made Lashes, you are responsible for keeping your account information accurate and maintaining the security of your login details.
You must notify us if you reasonably believe your account has been accessed without authorisation.
Made Lashes may suspend or restrict an account where reasonably necessary for security, fraud prevention, misuse, or breach of these Terms.
By using the Made Lashes website or placing an order, you confirm that you are legally able to enter into agreements applicable to your use of the website and purchase of products.
If you are under the age required to legally enter into a purchase agreement in your jurisdiction, you should only use the website or place an order with the involvement and permission of a parent or legal guardian.
Made Lashes reserves the right to request information reasonably necessary to verify an order or transaction.
Information provided on the Made Lashes website is intended to provide general information about our products, services and business.
While we make reasonable efforts to ensure information on our website is accurate and current, information may occasionally contain errors, omissions, outdated information or other inaccuracies.
Made Lashes reserves the right to update, correct or change website information where necessary.
Nothing in this section limits any rights or remedies available to you under applicable consumer law.
By using our website, placing an order, or communicating with Made Lashes electronically, you consent to receiving electronic communications relating to your order, account, transactions, customer service enquiries, and other matters relating to your use of our services.
Electronic communications may include emails, order confirmations, invoices, shipping updates, customer service communications, and other transactional messages.
You should ensure that the contact details and email address provided to Made Lashes are accurate and accessible.
Made Lashes may provide access to optional third-party tools, features, applications, or services.
These tools may be provided by third parties and may operate under their own terms, conditions and privacy policies.
Where you choose to use an optional third-party tool or service, you are responsible for reviewing and understanding the applicable third-party terms.
Made Lashes does not control third-party tools and is not responsible for the operation, availability, security or practices of third-party providers, subject to any rights that cannot legally be excluded.
Made Lashes may suspend, restrict, or terminate access to our website, accounts, promotions, or services where reasonably necessary, including where there is a suspected breach of these Terms, fraudulent activity, misuse, security risk, or unlawful activity.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be interpreted or removed to the extent necessary, and the remaining provisions will continue to operate.
If Made Lashes does not immediately enforce a provision of these Terms, this does not mean that Made Lashes has waived its right to enforce that provision later.
These Terms, together with our other applicable policies and any additional terms applying to a particular product, promotion, or transaction, form the agreement between you and Made Lashes regarding your use of our website and purchase of products.
These Terms are governed by the laws of Victoria, Australia.
Disputes relating to these Terms or your dealings with Made Lashes will be subject to the applicable courts of Victoria, Australia.
Made Lashes may update, change, amend, or replace these Terms from time to time.
The latest version will be published on our website with the relevant updated date.
You should review these Terms periodically.
Changes will generally apply from the date the updated Terms are published.
If you have questions about these Terms & Conditions, please contact:
Made Lashes
Email: [email protected]
Last updated: September 2026
