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Made Lashes (“Made Lashes”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how we collect it, how we use and disclose it, how we store and protect it, and how you can contact us about your information.
This Privacy Policy may be updated, changed, or amended from time to time at our discretion. Any updated version will be published on our website and will apply from the date it is posted. We encourage you to review this Privacy Policy periodically.
By accessing or using our website, placing an order, purchasing a product, or otherwise interacting with Made Lashes, you acknowledge that you have had the opportunity to review this Privacy Policy.
Your use of our website and purchase of our products is also subject to our Terms & Conditions, Returns & Warranty Policy, Shipping Policy, and any other applicable policies, terms, or rules published by Made Lashes.
Made Lashes is responsible for managing the personal information collected through our website and in connection with our products, services, orders and customer interactions.
We may collect different types of personal information depending on how you interact with Made Lashes.
This may include:
Full name
Email address
Phone number
Billing address
Shipping and delivery address
Order and purchase details
Account information
Information provided when contacting us
Customer service enquiries
Feedback, reviews or other communications
Return, refund or warranty claim information
Photographs, videos or other evidence provided in connection with a product claim
Information provided when participating in promotions, competitions, surveys or other activities
Any other information you voluntarily provide to us
When you place an order, we may collect information relating to the transaction, including:
Products purchased
Order number
Purchase date
Order history
Payment status
Shipping and delivery information
Refund or return information
Warranty or product claim information
Payment information may be processed by third-party payment providers. Where payment is processed directly by a third-party provider, we do not intentionally store complete payment card details.
If you create an account, we may collect information such as your name, email address and account credentials.
Account passwords are handled using appropriate security measures and are not intentionally stored in plain text.
When you visit or use our website, we may automatically collect information such as:
IP address
Browser type
Device type
Operating system
Pages visited
Website interactions
Referring website or source
Approximate location information
Date and time of website activity
Technical information relating to your use of the website
This information may be used to operate, secure and improve our website and understand how visitors interact with it.
We may collect personal information:
Directly from you when you place an order
When you create or use an account
When you contact us
When you subscribe to marketing communications
When you submit a return, refund or warranty claim
When you provide photographs, videos or other information to us
When you participate in a promotion, competition, survey or giveaway
Through your use of our website
Through cookies and similar technologies
Through third-party service providers
Through other interactions with Made Lashes
Where reasonably possible, we collect information directly from you.
We may use personal information to:
Process and fulfil orders
Arrange delivery
Process payments through relevant payment providers
Send order confirmations and transactional communications
Provide customer service
Respond to enquiries
Manage customer accounts
Assess returns, refunds and warranty claims
Review photographs, videos and other information provided for claims
Maintain business and transaction records
Improve our products, website and customer experience
Understand website usage and customer behaviour
Monitor website performance
Detect and prevent fraud, misuse and suspicious activity
Protect the security of our website, business and customers
Manage promotions, competitions and giveaways
Send marketing communications where permitted
Manage our business operations
Meet applicable legal or regulatory requirements
Protect our rights, property and legitimate business interests
We may also use personal information for other purposes where permitted and reasonably related to the purpose for which it was collected.
Where permitted, we may send marketing communications about:
New products
Product launches
Promotions and offers
Restocks
Bundles
Discounts
Website updates
Other Made Lashes news
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations or important information about an existing order.
We do not sell your personal information.
We may disclose personal information where reasonably necessary to operate our business, provide our products and services, or perform the activities described in this Privacy Policy.
This may include sharing information with:
We may use third-party providers that assist us with:
Website hosting
E-commerce services
Payment processing
Order fulfilment
Shipping and delivery
Email and communications
Customer service
Website analytics
Advertising and marketing
Data storage
Technology and security services
We may disclose information to professional advisers, such as accountants, lawyers, insurers or other business advisers where reasonably necessary.
We may disclose information where required or permitted to do so, including to government agencies, regulators, courts, law enforcement bodies or other authorities.
If Made Lashes is involved in a merger, acquisition, restructure, sale, transfer, financing arrangement or other business transaction, personal information may form part of the relevant business assets or records.
Made Lashes uses third-party services to help operate the website and business.
These may include e-commerce platforms, payment providers, shipping providers, analytics services, email platforms, advertising services and other technology providers.
Third-party providers may collect, store or process information in accordance with their own privacy policies and terms.
Where relevant, you should review the privacy policy of the third-party service involved.
| Provider | Service |
|---|---|
| Freewebstore | E-commerce platform, website hosting and data storage |
Additional providers may be used or changed as our business and website develop.
Payments may be processed through third-party payment providers.
We may receive information such as payment status, transaction details and payment confirmation, but we do not intentionally store complete payment card details where those details are processed directly by a third-party payment provider.
Third-party payment providers may collect and process payment information under their own privacy policies.
To fulfil an order, we may provide relevant information to shipping and delivery providers.
This may include:
Name
Delivery address
Contact information
Order details
Delivery instructions
This information is used to assist with processing and delivering your order.
When you contact us about a return, refund, damaged product, incorrect item, missing item or warranty claim, we may collect information necessary to assess and manage the matter.
This may include:
Order details
Customer information
Photographs
Videos
Product information
Description of the issue
Communications relating to the claim
Additional information reasonably requested by us
This information may be retained as part of our business records and used to assess claims, identify recurring issues, prevent fraudulent activity and improve our products and services.
The rules applying to returns, refunds and warranty claims are set out separately in our Returns & Warranty Policy.
Our website may use cookies, pixels, tags, analytics tools and similar technologies.
These technologies may help us:
Operate our website
Remember preferences
Maintain website functionality
Understand website traffic
Analyse customer behaviour
Improve website performance
Measure marketing activity
Support advertising and promotional activities
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
We may use analytics and similar technologies to understand how visitors interact with our website.
This may include information about:
Pages visited
Time spent on pages
Device type
Browser type
Website interactions
Traffic sources
General website activity
This information helps us understand website performance, identify areas for improvement and improve the customer experience.
Some of the third-party service providers we use may be located outside Australia or may store or process information outside Australia.
As a result, personal information may be disclosed to or accessed by overseas service providers depending on the services we use.
The countries in which information may be stored or processed can change as our service providers change.
Where practicable, we may identify relevant overseas providers or locations through their applicable privacy information.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the information and systems involved, security measures may include:
Secure website and technology systems
Access controls
Password and authentication protections
Secure third-party platforms
Encryption or similar security measures where appropriate
Regular management of access to information
Security procedures designed to protect customer information
No online system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including where information is required for:
Business and transaction records
Customer service
Orders and payments
Returns and warranty claims
Fraud prevention
Dispute management
Accounting and financial records
Legal or regulatory requirements
Protecting our business and customers
When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
Different types of information may be retained for different periods depending on its purpose and any applicable record-keeping requirements.
You may contact us to request access to personal information we hold about you.
We may need to verify your identity before providing access to information.
In some circumstances, we may be unable to provide access to particular information or may limit the information provided.
If you believe information we hold about you is inaccurate, incomplete or outdated, you can contact us and request that it be corrected.
We may ask for information necessary to verify the requested correction.
You may contact us to request that personal information be deleted or removed.
We will consider requests based on the circumstances and the information involved.
Some information may need to be retained where reasonably necessary for business records, transactions, disputes, fraud prevention, security, or other applicable requirements.
If you have a concern or complaint about how Made Lashes has handled your personal information, please contact us first.
Please provide enough information for us to understand and investigate your concern.
We may request additional information where necessary.
We will review privacy complaints and respond within a reasonable period.
If your complaint cannot be resolved with us, you may have the option to contact the Office of the Australian Information Commissioner (OAIC).
Our website and products are not specifically directed towards children.
We do not knowingly collect personal information from children for purposes that are not appropriate.
If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the situation and take appropriate action.
We may collect, use and retain information where reasonably necessary to:
Detect fraudulent activity
Investigate suspicious orders
Prevent fraudulent claims
Prevent promotion or discount abuse
Protect customer accounts
Investigate unauthorised activity
Protect our website and systems
Investigate security incidents
Prevent misuse of our services
This may include information relating to orders, transactions, website activity, communications and customer claims.
If Made Lashes undergoes a sale, merger, acquisition, restructure, transfer of ownership, financing arrangement or similar business transaction, personal information may be transferred as part of the relevant business records or assets.
Any such transfer will be handled in accordance with applicable privacy requirements.
We may update, change, amend or replace this Privacy Policy from time to time.
Changes may be made to reflect:
Changes to our business
Changes to our website
New products or services
Changes to technology
Changes to our service providers
Changes to how we handle personal information
Changes to applicable privacy requirements
The latest version will be published on our website with the updated date.
You should review this Privacy Policy periodically.
If you have questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact us:
Made Lashes
Email: [email protected]
Last updated: September 2026
