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This Shipping Policy explains how orders placed through Made Lashes are processed, shipped and delivered.
Shipping options, costs and estimated delivery times are shown at checkout based on the delivery address and available services.
Once your order is placed, our team will carefully prepare your items for shipment.
Please allow up to 2 business days for your order to be processed before dispatch. We will always do our best to prepare and dispatch orders as quickly as possible.
During busy periods, including major sales, promotions, Black Friday, Boxing Day, EOFY sales and other high-volume periods, processing times may be extended to up to 5 business days due to increased order volumes.
Processing time is separate from the delivery time provided by the shipping carrier.
Orders are generally shipped using Australia Post or another delivery service selected by Made Lashes.
The carrier used may vary depending on the destination, shipping method and circumstances of the order.
Where available, customers may choose between standard and express shipping options at checkout.
Express shipping is only available where the selected destination and delivery service allow it.
Selecting express shipping does not necessarily reduce the time required to process an order before dispatch.
Estimated delivery times vary depending on the destination and shipping service selected.
The following delivery timeframes may be used as a general guide:
| Country / Region | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | 2–7 business days | 1–2 business days |
| New Zealand | 5–8 business days | 2–4 business days |
| Asia | 5–8 business days | Where available |
| United States & Canada | 5–10 business days | 3–6 business days |
| United Kingdom | 5–10 business days | 3–6 business days |
| Europe | 7–14 business days | 4–7 business days |
| Sweden & Norway | 8–18 business days | Where available |
These timeframes are estimates only and may vary depending on the destination, carrier, customs processing and other circumstances.
The delivery timeframe generally begins once the order has been dispatched and accepted by the relevant shipping carrier.
Delivery estimates are not guaranteed and Made Lashes cannot guarantee delivery by a particular date.
While Made Lashes will do our best to ensure orders are processed and dispatched promptly, delivery delays can sometimes occur.
Delays may result from circumstances outside Made Lashes' reasonable control, including:
Carrier delays or disruptions
Public holidays
Severe weather
Natural disasters
High shipping volumes
Sale and promotional periods
Customs inspections or clearance delays
Strikes or industrial action
Government restrictions
Technical or transportation issues
Other unforeseen circumstances
Once an order has been dispatched, delivery is primarily handled by the relevant shipping carrier.
If your parcel is delayed, please first check your tracking information and allow reasonable additional time for delivery.
Made Lashes may assist with contacting or lodging an enquiry with the relevant carrier where appropriate.
Where tracking is available, tracking details will be provided after your order has been dispatched.
Customers are responsible for monitoring their tracking information and following any delivery instructions, collection requirements or notifications provided by the carrier.
Tracking information may take some time to become active after an order has been dispatched.
If a parcel appears to be lost or has not arrived within a reasonable timeframe, please contact Made Lashes so we can review the tracking information and, where appropriate, assist with contacting or lodging an enquiry with the relevant carrier.
A parcel may need to be considered lost by the carrier before a formal investigation or claim can be completed.
Made Lashes may request additional information from the customer to assist with investigating a missing parcel.
Made Lashes does not automatically provide a refund or replacement solely because a parcel has been delayed, lost or is taking longer than expected to arrive.
Each situation may be reviewed individually, and Made Lashes will work with the customer where reasonably possible to help resolve genuine delivery issues.
If tracking information shows that a parcel has been delivered but you cannot locate it, please first check:
Your delivery address
Around your property
Any designated safe place
With household members or others who may have accepted the parcel
Any collection location or delivery notice provided by the carrier
Your tracking information for additional delivery details
If you still cannot locate the parcel, contact Made Lashes as soon as reasonably possible.
Made Lashes may assist with contacting the carrier or requesting further delivery information or an investigation where appropriate.
Unless otherwise required by applicable consumer law, Made Lashes does not automatically provide a refund or replacement for parcels shown by the carrier as successfully delivered.
Each situation may be reviewed individually.
If your order arrives damaged, please contact Made Lashes as soon as possible.
To help us assess the issue, you may be asked to provide photographs or videos showing:
The damaged product
The external packaging
The internal packaging
The shipping label
Any other relevant information requested by our customer service team
Please retain the original packaging until the matter has been reviewed, as the carrier may require photographs or other evidence as part of an investigation.
Claims relating to damaged products are handled in accordance with our Returns & Warranty Policy and applicable consumer law.
If your order contains an incorrect product or a product is missing, please contact Made Lashes as soon as possible.
You may be asked to provide photographs, videos or other information so the issue can be assessed.
Claims relating to incorrect or missing products are handled under our Returns & Warranty Policy and applicable consumer law.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned to Made Lashes because an incorrect, incomplete or undeliverable address was provided, additional shipping costs may apply if the customer requests that the order be sent again.
Made Lashes may contact the customer to confirm the correct delivery details before arranging another shipment.
If an order has not yet been dispatched, Made Lashes will make reasonable efforts to accommodate an address change where possible. However, changes cannot be guaranteed once an order has entered processing or dispatch.
Made Lashes accepts delivery to PO Boxes where the selected shipping service supports PO Box delivery.
Certain delivery methods may not be available for PO Box addresses. Available options will be displayed at checkout.
Where practical, products from the same order may be packaged and shipped together.
Made Lashes may choose to split an order into multiple parcels where necessary due to product availability, packaging requirements, shipping restrictions or other circumstances.
If an order is shipped in multiple parcels, separate tracking information may be provided where available.
Orders may be difficult to change or cancel once they have entered processing or been dispatched.
If you need to request a change or cancellation, contact Made Lashes as soon as possible.
We cannot guarantee that changes or cancellations will be possible after an order has been placed, particularly once processing or dispatch has commenced.
International shipping may be available to eligible countries and will be displayed at checkout where offered.
Customers are responsible for providing accurate international delivery information.
International orders may be subject to customs requirements, import duties, taxes, customs clearance fees or other charges imposed by the destination country.
Any such charges are separate from Made Lashes' shipping charges unless otherwise stated at checkout.
Made Lashes is not responsible for customs duties, import taxes or customs clearance fees imposed by the destination country.
Customers are responsible for complying with any applicable import requirements in their country.
International delivery times may vary significantly depending on the destination, local customs procedures and postal or courier services.
Customs processing may cause delays that are outside Made Lashes' control.
Shipping may be affected by circumstances outside Made Lashes' reasonable control, including carrier disruptions, extreme weather, natural disasters, public holidays, customs delays, strikes, technical issues, government restrictions, transportation disruptions and unusually high delivery volumes.
These circumstances may cause delays to processing or delivery times.
Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under applicable law, including rights available to consumers under the Australian Consumer Law.
Where applicable, Made Lashes will comply with its obligations under Australian consumer law.
Made Lashes may update, change or amend this Shipping Policy from time to time.
The updated version will be published on our website and will apply from the date it is posted.
We recommend reviewing this policy before placing an order.
If you have a question about shipping, delivery or your order, please contact Made Lashes through our available customer service channels.
We will review your enquiry and provide assistance where reasonably possible.
Last updated: September 2026
